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Policies

Return / Refund Policy

All goods sold are not returnable & we accept goods ex-change with equal or lower value of good purchased. If the ex-change items are higher than purchased items, buyer shall top up the differential cost. All payment made are not refundable, please confirm the purchase items code & cost with our sales representative before place orders.


Shipping and Fulfillment

Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 24-48 hours.( For ex-stock items only, Indent items subject to delivery stated in quotation & conversation in emails). Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.


Private Policy

>> General Statement of Principles

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

>> Statistical Data

Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

>> Personal Information Collected - Order Forms

With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@ims.com.my with your request. We do not store any type of sales information.

>> Information Correction or Removal

If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@ims.com.my with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.

>> Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. We use 'cookies' to store your cart contents for you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use the checkout section of our site.

>> Changes To This Privacy Policy

This Privacy Policy is effective as of 1st Jan 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.