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Return and Refund Policy

Last updated: January 23 - 2025, 1:37 pm

Thank you for shopping at IMS Mechatronics Sdn Bhd.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that you purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to IMS Mechatronics Sdn Bhd, 7, Jalan Sasa 4,<br>Taman Gaya,<br>81800 Ulu Tiram,<br>Johor, Malaysia..
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to IMS Mechatronics Sdn Bhd, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days but it is subject to approval based on valid and reasonable grounds.

We reserve the right to determine the acceptability of any cancellation request submitted.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@ims.com.my
  • By phone: 60196774477
  • By WhatsApp: 60196774477

We will reimburse You no later than 7 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days.
  • The Goods must have the receipt or proof of purchase.
  • The Goods are in the original packaging.
  • The Goods isn't used or damaged.

The following Goods cannot be returned:

  • Return / Refund Policy :
  • All goods sold are not returnable & we accept goods ex-change with equal or lower value of good purchased. If the ex-change items are higher than purchased items, buyer shall top up the differential cost. All payment made are not refundable, please confirm the purchase items code & cost with our sales representative before place orders.
  • Shipping and Fulfillment :
  • Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 24-48 hours.( For ex-stock items only, Indent items subject to delivery stated in quotation & conversation in emails). Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.
  • Private Policy
  • General Statement of Principles
  • As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.
  • Statistical Data
  • Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.
  • Personal Information Collected - Order Forms
  • With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@ims.com.my with your request. We do not store any type of sales information.
  • Information Correction or Removal
  • If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@ims.com.my with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.
  • Cookies
  • Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. We use 'cookies' to store your cart contents for you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use the checkout section of our site.
  • Changes To This Privacy Policy
  • This Privacy Policy is effective as of 1st Jan 2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded.

Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanging Goods

We don’t currently offer an exchange service. If you would prefer items in another colour or size, please just return the items you don’t need and place a new order.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@ims.com.my
  • By phone: 60196774477
  • By WhatsApp: 60196774477
Contact Us